Click here to read our COVID protocols.
Click here to read our COVID protocols.
Make an Appointment 781-444-8838

COVID Protocols

How it works:

First things first, we want all clients to know that we’ll still be offering the curbside service that’s become the norm. If you prefer this experience for your visit, it’s still available and nothing will change for you.

We’d  like to start by reminding clients of a few details that help make appointments easier and more efficient: 

1.) Please bring a phone and call 781-444-8838 when you arrive and are parked. We will not know you are here unless you call and speak to us.  Pro-tip:  we have multiple phone lines that will display as ‘unknown’ on your phone. Please answer calls from ‘unknown’ numbers while you’re here.

2.) if you elect a curbside appt., stay in the parking lot while we have your pet inside. Once the exam is over we will return your pet to you –  you need to be here for this to happen. Similarly, please do not leave without first settling your bill.

3.) General rule of thumb: plan to spend at least 45 min here. As such, we  ask that you schedule your day/meetings/phone calls accordingly. It’s important that you are available by phone when the Dr and other staff call to discuss your pet.

Overview of COVID Protocol

All clients, whether they intend to come into the building or wait in their cars during the exam, will still need to call when they are here to let us know. We’ll have you wait in the car until a technician is available to first call you to get a brief history over the phone; the technician will tell you when to head to the door. Since the lobby is closed, please wait for a staff member to let you in for the appt. We want to maintain an unobstructed flow in and out of the building.

We allow ONE human companion in the building with their pet for Dr appointments only.

** If you decide to accompany your pet into the building, some restrictions are in placeIf you’d prefer to not wear a mask, remember that curbside service is still available! As before, we’ll get a history over the phone and have you bring your pet to the door for the hand-off. The doctor will call you to discuss the results of your pet’s examination. ​**

  1. Once you’ve called to let us know you’ve arrived and a technician has taken a brief history,  we’ll ask you to bring your pet to the front door on the left. A technician will meet you, let you in, and escort you directly to an exam room.
  2. We ask that you do not help restrain your pet while the Dr is doing the examination so we can ensure social distancing.
  3. At this time, we ask owners to either sit or stand in the designated area in each exam room for the duration of their pet’s appointment. This will allow enough space to distance from the doctor and technician who are examining your pet and performing the necessary treatments.
  4. The Dr may still want to take your pet to our treatment area for certain situations, but our goal is to do the examination with you present in the exam room.
  5. Since the lobby is closed, please remain in the exam room with your mask on at all times. If you need a product that’s in the lobby please ask a staff member to assist you rather than browsing  the area yourself.
  6. After your visit has concluded, we will ask you head to your car so the technician or other staff can  invoice you out and dispense any food or medications being sent home. 

Please note: Medication and food pick-ups, tech appointments and surgery or other drop-offs and discharges remain curbside-only